General Tidy FAQs

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    What happens at the end of my free trial?

    Once your free trial expires, you will no longer be able to access your trial. If you need more time to decide whether Tidy is right for you, you can request a free 7-day extension, and then a further 21-day extension for a small fee. If you'd like to do so, please contact

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    Which plan is best for my business?

    To find out which plan is best for your business, head over to our pricing page to compare the different plans.

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    How many users can I have? How much does each user cost?

    During your trial, you can have as many users as you like. However, when you convert to a paid subscription, the number of users you can have depends on the plan you are on. There may be additional charges for extra users. For more information about additional users, check out our pricing pages. 

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    How do I renew my subscription?

    Your subscription renews automatically at the end of each month/year. Please maintain your users to ensure you do not get charged for users who are no longer active. 

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    What payment methods do you accept?

    Credit or Debit card is our preferred method of payment. However, we do accept payment upon receipt of invoice if payment is to be made by bank transfer. We do not offer direct debit.

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    How do I upgrade/downgrade my subscription?

    If you wish to make a change to your current pricing plan (as shown on each invoice), please email

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    What subscription currency do I select?
    Your subscription currency must be the same as your base accounting currency. If you have selected a base accounting currency that is neither AUD, EURO, GBP or NZD, then you must choose the USD subscription option.
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    How do I update my payment card information?

    To update your credit/debit card, please send an email to with your request to update your credit card. 

    You will be sent a return email showing the URL to our 'Stripe' Payment Gateway Customer Portal. Paste the URL in a new tab. 

    Important: You must check the URL to ensure it has as the domain in the URL and no variants, such as If you are unsure at all, please call us and have this verified.

    This screen will appear:

    Enter the email address associated with your Tidy subscription and click on "Send Code."

    Another screen will appear asking you to enter the confirmation code as per the email sent to you, you have ten minutes in which to do so. Once you have entered the code, the next screen is where you can update your credit/debit card or billing information.

    NOTE: If you do not receive an email, please check you have entered the correct email address associated with your Tidy subscription.

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    We're a non-profit organisation, are there any special pricing plans available?

    Yes, through our TidyGiving program, we offer special pricing plans to all eligible non-profit organisations. To find out more about this offer, please go to the TidyGiving program.

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    How do I reset my password?

    A: If you cannot remember your password, click Forgot your Password? on the login page, and you will be sent an email. In this email, there will be a link to click to reset your password.

    You will then be sent a second email with a randomly generated password to log in with. Once you're in your account, click on your name in the top-right corner to set a new password.

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    Where do I log in to my account?

    A: When you first sign up for a trial, you will be sent a URL to log in from. Make sure to save this email or bookmark this page to make it easy to find the login page again! Then enter your email and password to log in.